Sunbeam describes the 885-911 as a luxurious spa-like wrap that fits perfectly around your neck and shoulders.

Some people love it but some have had issues, make sure you read this review before making a decision, if this neck and shoulder heating pad is for you or not.

Sunbeam 885-911 Neck and Shoulder Wrap Review

Model: Sunbeam Neck and Shoulder 885-911 

3 Key Features: 

  1. Specific heat pad for neck and shoulder area
  2. 4 heat options
  3. Soft micro-plush comfortable cover

Size: 14″ x 22″

Colors: Spa green.

Dry or Moist Heat: Both

Company: Sunbeam


Benefits of the Sunbeam 885-911 Neck and Shoulder Heat Wrap

Well fitted for your neck and shoulders -It is covered in Microplush fabric, has weighted edges to keep it in place, a magnetic clasp to keep it from falling off, and four heat settings.

Pain relief – This heating pad will help ease pain in the neck and shoulder area through heat therapy. It can also be used on other body parts such as arms, wrists, or ankles.

Prevent muscle spasm and headaches – The 885-911 is supposed to provide soothing heat to your neck and shoulders, thereby preventing muscle spasms and chronic headaches.

 Click Here for the Sunbeam Neck and Shoulder Wrap

How to Use the Heating Pad

The 885-911 is equipped with a 9 foot cord, which is removable.  Plug the cord into a 110 socket and connect the other end to the heating pad.

Place the pad around your neck and over your shoulders, secure the magnetic clasp, and select your desired heat setting.

The cord connection is on the right side of the heating pad, so if you are right-handed, you may need to move it out of the way.

How NOT to Use the Pad:  The instructions state not to lie on the pad, or use it while sleeping.


The Cover

The cover is non-removable and made of Microplush.  After an exhaustive search, the exact contents of “Microplush” were unable to be determined.

The entire heating pad can be disconnected from the cord and machine-or hand-washed.

Some users prefer this to the prior model with a removable cover because the removable cover was always sliding out of position.


The Controller

The controller is located about 10 inches away from the heating pad connection.  It has four LED colored settings, High, Medium, Low, and Warm.

When the light is on, the unit is on.  When the heating pad is off, no lights are on. The Sunbeam 885-911 has a 2-hour automatic shut-off feature.

Dry or Moist Heating

This heating pad is basically set up for dry heat.  Moist heat can be accomplished by misting the cover with water.

Tech Specks

  • It is made in China by Sunbeam.
  • It has a 9-foot cord to be used with an 110v outlet.
  • It measures 14” x 22” x .5”.

  Click Here for the Sunbeam Neck and Shoulder Wrap

What Does this Neck, Shoulder Heating Pad DO?

The 885-911 delivers moist or dry heat to the neck and shoulder area in order to reduce tension in the neck and shoulders.

This is an especially problematic area for people who spend a large amount of time using computers, such as students, professionals, or support workers.


Who Should Buy This Heating Pad?   

If you have stiff sore muscles in your neck and shoulders, or if you experience tension headaches, you may want to consider using this heating pad.

Do NOT Buy If…

This heating pad contains magnets.  Do not use it if you have a pacemaker, implantable cardioverter defibrillator, or an insulin pump.  If you have any internal medication pumps, such as a baclofen pump or a morphine pump, you may also need to avoid using products with magnets.

There have been reports of the 885-911 not getting hot enough, so you may want to look at other options if you require intense heat for pain relief.

If you are allergic or sensitive to synthetic materials or chemical additives, you may not want to purchase this heating pad, as it is used in close proximity to your face.

If you have a large neck or wide shoulders, you may want to consider using another heating pad. The Sunbeam 885-911 is 22” long.  Women’s choker-type necklaces are 18” long, and a neck size of 18” is a standard size for men.  If an inch is considered for the magnetic clasp on each end, that only leaves 2 inches to drape comfortably.


Pros and Cons of the Sunbeam 885-911 Renue Heat Therapy Neck and Shoulder Wrap

Many users find that the weight and the softness are soothing, and do get substantial relief from the 885-911.

It is a good neck and shoulder heating pad, but there are a few things to be aware of:

There are many reports of the controller malfunctioning within a few months.  This is covered under the warranty.

Many users have complained that, although the 885-911 heats up quickly, it also loses most of its heat after 10 to 15 minutes of use.

Users also report that, although the edges are weighted, the heating pad tends to ride up when sitting or leaning against a headboard or chair back.

The cord is located on the right-side, so it’s often in the way of right-handed people, and the cord gets tangled easily.

The neck opening is not large enough for some individuals, and many users report that the majority of heat is in the neck portion of the heating pad, rather than the shoulder area.

Many users are very happy with this neck and shoulder heating pad, just want to make you aware of the issues some users have had.

  Click Here for the Sunbeam Neck and Shoulder Wrap

Customer Support and Warranty

If you need to get hold of Sunbeam customer service you can do so here;

  • In the U.S.A. call 1-800-435-1250
  • In Canada call 1-800-667-8623

The Sunbeam 885-911 is covered by an “up to 12 month restricted warranty”.  Some parts are only covered for two months, and the longest amount of coverage is 12 months.

The warranty does cover the defective controllers.  Many users have contacted Customer Support regarding the defective controllers.

Sunbeam’s response is to advise the users to unplug the controller, then plug it back in.

Apparently, this advice is not the solution that users are looking for, as many of them report that the controller continues to malfunction after this maneuver is completed.

Consumer Ratings

The average ratings over five websites was 3.5 out of 5. You can read some of the ratings here.



This item is priced right in the middle compared to other neck and shoulder heating pads. You will find some more expensive and some cheaper.

The cheaper ones I found though were not electric, they were the pad that you heat in the microwave.

Final Thoughts

When I began to research this neck and shoulder Sunbeam 885-911, I literally made a note to myself-“After review is complete, go and get one.”

As I have suffered for years with chronic headaches due to neck and shoulder tightness, this seemed to be the answer to my prayers.

While the 885-911 appears to be great at relieving everyday tightness, it seems to be just ok at treating chronic tightness.

A heating pad like this would be good for preventing chronic problems.

It would absolutely be a beneficial part of a nightly care routine starting in high school, college, or a first job involving computer work.

Using the 885-911 every night before bed would be effective in eliminating the stress of the day.  I do like the fact that it can be used on other body parts, a sprained wrist or ankle, for example.

 Click Here for the Sunbeam Neck and Shoulder Wrap